Frequently asked questions

Add the products you want to your cart and follow the checkout steps through to payment.

You can cancel it yourself as long as your order isn't ready to ship yet and no card from it is being printed: in your account under “Orders”, open the order and choose “Cancel order” — anything you've already paid is refunded in full. For changes, as a guest, or if the button no longer appears, please email us at support@goltoranj.de as quickly as possible; we'll check what's still possible.

No, ordering as a guest is also possible. However, a customer account makes it easier for you to manage your orders, addresses and wishlist.

Yes. On the “Gift cards” page you choose an amount, add a few personal words if you like, and enter the recipient's email address. If you pick a day — up to a year ahead — the gift card arrives by email on the morning of that day; without a date it goes out right after payment. The gift card pays for the goods and the shipping.

Yes, in two ways. On the product page or in the cart you can add a designed greeting card; it travels in an envelope inside the parcel. You can also mark an item “As a gift” and write a few words — we print them on a Goltoranj card and put it in the parcel. Whether any of this costs extra is shown right next to it.

The available payment methods are shown to you at checkout. These usually include credit card, PayPal, Klarna and SEPA direct debit.

Yes. Your payment is processed using secure, modern payment technology. We use Stripe as our payment provider.

You’re charged once your payment has been successfully authorised or confirmed.

Yes. Enter the code at checkout — the gift card’s credit pays for the goods and the shipping and can be used across several orders. Under the statutory limitation period, gift cards are valid for three years (§§ 195, 199 German Civil Code), counted from the end of the year in which they were bought.

Usually 2 to 5 business days.

Usually 5 to 7 business days, depending on the destination country.

Parcels ship with DHL; cards we send as letters go with Deutsche Post.

Yes, as soon as your order has been shipped, you'll receive a shipping confirmation with tracking information.

The product page and the checkout show what to expect — as a range of business days or as an estimated date. Greeting cards and Goltoranj Studio prints are printed just for you, so they sometimes take a little longer.

In your account under “Orders” we show you, for every order, step by step how far it has got — and once it is on its way, the tracking number too. Without an account, use the “Tracking” page with your order number and the email address you ordered with. Cards we send as a letter have no tracking.

However you like. A card you add to an order travels in the parcel, in an envelope with a gold seal. For a card by post you choose at checkout: in an envelope — it costs nothing — or as a postcard, in which case the address and the stamp go on the back and your text is visible on the way. In an envelope nobody reads it.

From three sources. Some are drawn for us. Some are made with the help of AI image tools and then chosen by hand — no motif is ever sold without a person having looked at it and released it. And some are freely licensed high-resolution photographs, mostly of cities and landmarks; where the licence requires it, we name the photographer on the back of the card.

Yes, and there is no restriction on the subject. You upload the photo and use the dashed frame to choose the crop — that crop is exactly what gets printed. We measure sharpness on our own servers and tell you beforehand if the crop you chose will look soft in print; nothing is ever refused. Your photo is used only for your card and deleted automatically after dispatch. Only if you choose “Improve photo” or “Cut out” does the Goltoranj Studio's image service work on a copy of it; your original stays as it is.

Cards carrying something of your own — your text, your photo, a sticker, your handwriting or your voice or video greeting — are printed for you alone and are therefore excluded from the right of withdrawal under § 312g (2) no. 1 of the German Civil Code; we point this out before you buy. Cards without personalisation can be returned like any other item.

Yes. While designing the card you can record or upload a voice message of up to three minutes or a video of up to one minute; you need to be signed in for this. We print a QR code in the card's text area, and the recipient scans it to play the message. The recording is encrypted on your own device, and a card with a voice or video message always travels in an envelope.

You have a 30-day right of withdrawal and return, starting from the day you receive your goods. This excludes products made individually for you, such as Goltoranj Studio prints and personalised cards.

With an account, you do it yourself: under “Orders”, open the order, choose “Return items” and select the items — you'll usually get the free DHL return label straight away, to download and by email. Without an account, write to us at support@goltoranj.de or via the contact form with your order number (PS-…), and we'll send you the label.

After we receive and check your return, the refund is made to the payment method originally used, usually within a few business days.

Nothing. Returns are free for you: you register the return, we send you a prepaid DHL return label and we cover the postage.

Confirming your email address helps keep your account secure and ensures that you reliably receive order and shipping information.

Please also check your spam folder. On the sign-in page you can request the confirmation email again. If it still doesn't arrive, please contact us.

Under “Herzensmomente” in your account you save the important days of the people you love — birthdays, anniversaries and other occasions; we only keep the day and the month. We remind you in good time by email, and by text message to a confirmed mobile number if you like. You choose for each occasion how many days ahead, and every reminder can be paused.

Your Goltoranj store credit is money in your account that you can use at checkout to pay for all or part of an order. You can top it up yourself, and when an order earns cashback, it lands there too. Under “Store credit” you can always see how much you have and every movement with its reason. Store credit you top up never expires; cashback is valid for a limited time, and the deadline is shown right next to it.

You can reach us by email at support@goltoranj.de, via our contact form, or by WhatsApp / phone at +49 1522 9209420.

We aim to answer your enquiry within 24 to 48 hours.